Observe and confirm the problem: Observe the abnormal condition of OHWOAI's surveillance cameras more carefully and check whether there are any problems such as unclear images, inability to connect to devices, recordings not being saved normally, etc.
Check the power and connection: Make sure the power and connection lines of your OHWOAI security camera are working properly. Carefully check the power adapter, battery, cable, etc. to eliminate power supply issues.
Restart your device: Try restarting your device to resolve some temporary issues. Turn off your device, wait a while, and then restart it.
Firmware and Software Updates: Check for the latest available firmware and software versions for your OHWOAI security cameras and update them. Updates fix known issues and vulnerabilities.
Check storage space: Make sure your OHWOAI security camera has enough storage space. If the storage space is insufficient, the recording may not be saved properly. OHWOAI home wireless solar battery and POE powered security cameras also have an automatic overwrite function, so if there is not enough capacity, the old data will be automatically covered and recording will continue. It records well 24 hours a day, 365 days a year.
Check network connection: Check that OHWOAI security cameras have a stable connection to the network. Check the network line, wireless signal strength, etc. to ensure that the network connection is normal. OHWOAI security cameras are equipped with a unique double WIFI antenna to improve WIFI signal reception. After connecting to WIFI, the image is stable and calls can be heard clearly. Remote monitoring can also be done through the network by downloading and backing up recorded data.
Review the logs: Carefully review the logs of your OHWOAI security cameras and look for error messages or warnings. The logs provide important troubleshooting clues.
Contact OHWOAI Support: If you can't solve the problem yourself, you can always contact OHWOAI's security camera support team to receive professional assistance and advice. OHWOAI has a management philosophy of "best quality and perfect service". If you have any questions before or during your purchase, please feel free to contact us at any time. In addition, to ensure that you can purchase with peace of mind, we offer a 12-month warranty. In the unlikely event that there is an initial defect, loss of accessories, or a malfunction, please feel free to contact us. We will respond promptly within one business day.
Backing Up Your Data: Before attempting any repairs, we strongly recommend backing up any important data contained on your OHWOAI security camera in advance to prevent data loss during the repair process.
Professional Repair: If you are unable to fix the problem yourself, you will need to hire OHWOAI's professional security camera repair services.
The key is to act only after carefully observing and diagnosing the problem, to avoid bigger problems caused by improper operation. In case of complicated troubles, we will get the help of OHWOAI experts to make sure your device returns to normal as soon as possible.
Check the power and connection: Make sure the power and connection lines of your OHWOAI security camera are working properly. Carefully check the power adapter, battery, cable, etc. to eliminate power supply issues.
Restart your device: Try restarting your device to resolve some temporary issues. Turn off your device, wait a while, and then restart it.
Firmware and Software Updates: Check for the latest available firmware and software versions for your OHWOAI security cameras and update them. Updates fix known issues and vulnerabilities.
Check storage space: Make sure your OHWOAI security camera has enough storage space. If the storage space is insufficient, the recording may not be saved properly. OHWOAI home wireless solar battery and POE powered security cameras also have an automatic overwrite function, so if there is not enough capacity, the old data will be automatically covered and recording will continue. It records well 24 hours a day, 365 days a year.
Check network connection: Check that OHWOAI security cameras have a stable connection to the network. Check the network line, wireless signal strength, etc. to ensure that the network connection is normal. OHWOAI security cameras are equipped with a unique double WIFI antenna to improve WIFI signal reception. After connecting to WIFI, the image is stable and calls can be heard clearly. Remote monitoring can also be done through the network by downloading and backing up recorded data.
Review the logs: Carefully review the logs of your OHWOAI security cameras and look for error messages or warnings. The logs provide important troubleshooting clues.
Contact OHWOAI Support: If you can't solve the problem yourself, you can always contact OHWOAI's security camera support team to receive professional assistance and advice. OHWOAI has a management philosophy of "best quality and perfect service". If you have any questions before or during your purchase, please feel free to contact us at any time. In addition, to ensure that you can purchase with peace of mind, we offer a 12-month warranty. In the unlikely event that there is an initial defect, loss of accessories, or a malfunction, please feel free to contact us. We will respond promptly within one business day.
Backing Up Your Data: Before attempting any repairs, we strongly recommend backing up any important data contained on your OHWOAI security camera in advance to prevent data loss during the repair process.
Professional Repair: If you are unable to fix the problem yourself, you will need to hire OHWOAI's professional security camera repair services.
The key is to act only after carefully observing and diagnosing the problem, to avoid bigger problems caused by improper operation. In case of complicated troubles, we will get the help of OHWOAI experts to make sure your device returns to normal as soon as possible.
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